North Shore Pediatric Therapy

  • Client Experience Advocate

    Job Locations US-IL-Des Plaines
    Category
    Administrative
    Shift Schedule
    Full Time. Monday-Friday, 9 am - 5 pm. | Flexible Scheduling.
  • Overview

    North Shore Pediatric Therapy is the first integrated, clinician led, health and wellness therapy clinic for children and young adults.  It combines the power of multiple disciplines, first class service, and inspiring results, that has become the company’s hallmark.  Deemed a Thought Leader in pediatric therapy, NSPT brings peace of mind to thousands of children and their families with its invigorating blend of positive environment, heroic staff, and blossoming kids—all through a culture of service.  Our core values come to life each day through the inspirational experiences orchestrated by all of our staff members in their labor-intensive quest to experience the joy of bringing happiness into the lives of children and their families. In a place where the needs of the Clients always come first, these values are no doubt woven into the DNA of our staff.  We provide the ultimate discovery that challenges lead to strengths with happiness abound.  We bring together clinicians from virtually every pediatric therapeutic discipline—joined by common systems and values—who work together in order to help children reach their ultimate potential.  In a world where espoused values are hollow words, ours are brought to life and sustained by human interaction between the organization’s employees and its Clients.  The stories of great service also touch the hearts of NSPT employees and give meaning to their work—a bonus of personal significance added to their “pay.”  Our culture attracts individuals who see the practice of pediatric therapy best delivered when there is integration of therapy services functioning as a team.  It is what we do best, and what we love to do.  We offer whole solutions rather than partial solutions.  It’s a culture of humility that enables people to work together as team members, for the benefit of the Client.  Our services include Occupational, Speech, & Physical Therapy, Applied Behavior Analysis, Neuropsychology Diagnostics & Treatment, Social Work, Nutrition, and Academic Support including Tutoring, Executive Functioning, and School Advocacy.

    Responsibilities

    • Develop and nurture phone relationships and effectively provide the needed assistance
    • Ensure that every call gets answered and routed accurately and efficiently
    • Return or route calls sent to voicemail as efficiently as possible
    • Other duties as assigned to meet company needs and goals
    • First touchpoint emails during low-call hours
    • Maintain schedules during low-call hours

    Qualifications

     

    • Desire to constantly learn, grow, and be challenged with new goals
    • Efficient planning, organization, and time management skills
    • Flexibility to quickly adapt to new situations
    • Ability to talk for long hours at a time
    • Naturally relational with people
    • Excellent communication skills
    • Naturally positive attitude
    • Adept at computer usage
    • Self-motivated

    Shift Schedule

    Full Time. Monday-Friday, 9 am - 5 pm.
    Flexible Scheduling.

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