North Shore Pediatric Therapy

  • Family-Child Advocate

    Job Locations US-IL-Lake Bluff
    Category
    FCA
    Shift Schedule
    Full Time
  • Overview

    North Shore Pediatric Therapy is the only concierge health and wellness center for children and young adults, that combines the power of multiple disciplines, first class service, and inspiring results, that has become the company’s hallmark. Deemed a Thought Leader in pediatric therapy, NSPT brings Peace of Mind to thousands of children and their families with its invigorating blend of positive environment, heroic staff, and blossoming kids.  We provide the ultimate discovery that challenges lead to strengths, and happiness is abound. Our services include Occupational, Speech, & Physical Therapy, Applied Behavior Analysis, Neuropsychology Diagnostics & Treatment, Nutrition, and Academic Support including Tutoring and Executive Functioning.  NSPT has been assisting families for over 17 years and has expanded to several locations.

    Responsibilities

    • Know, and positively influence, the status of each and every client experience at North Shore Pediatric Therapy until every single client is highly satisfied
    • Perform new client telephone intakes, scheduling, and rescheduling
    • Send welcome letters and packages to new clients
    • Follow up with prospective clients in an organized and timely manner
    • Follow up with e-mail inquiries
    • Send information to prospective clients
    • Promote the multidisciplinary approach and manage cross-referrals
    • Coordinate therapists’ schedules to accommodate clients’ needs
    • Fax prescription requests to referring physicians
    • Provide clients with a tour of the clinic upon their first visit
    • Determine over time which services would be helpful to potential clients (“clinical detective work”)
    • Maintain collaboration and communication with all stakeholders
    • Oversee the upkeep of physical facilities
    • Develop your leadership skills within NSPT, and participate in projects and outreach opportunities in the community
    • Develop new roles within our growing organization

    Qualifications

    • Be a perfect fit with our culture and core values!
    • Respond quickly to e-mails and telephone calls
    • Excellent written and verbal communication skills a must!
    • Computer proficiency, especially with Microsoft Office
    • Have the ability to learn our practice management software system
    • Love the joy of bringing happiness into the lives of children and their families
    • Leadership skills to manage the overall client experience
    • Telephone skills to handle a high volume of calls each day
    • Insight and ability to problem solve and appropriately access and utilize manager or supervisor input when needed
    • Flexibility! Be prepared to work hours beyond the “normal” workweek to assist clients, attend evening meetings or training sessions, as required
    • Desire to be a part of a collaborative interdisciplinary team with the drive to work together to ensure each child reaches his/her maximum potential
    • Previous experience working with children, adolescents and families. Applicants should submit a letter of interest and current resume/curriculum vitae
    • Excellent professional communication and customer service skills an absolute must!
    • A self- motivated, self- starter, self-assured, selfless attitude
    • A high sense of urgency and multitasking skills
    • College degree desired

    Shift Schedule

    Full Time

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