North Shore Pediatric Therapy

  • Intake Supervisor

    Job Locations US-IL-Des Plaines
    Shift Schedule
    Full time, 40 hours per week, Monday-Friday
  • Overview

    Admission's/Intake Supervisor role is to deliver an outstanding client experience by managing the FCA and Intake Teams as well as the facilities in which we provide service.


    • Manage and support the FCA/Intake Teams.
    • Establish and manage performance metrics for the FCA key responsibilities. (i.e. phone support, schedule optimization and facilities maintenance)
    • Spend time in each clinic to provide management support to the FCAs and be a resource to clinicians.
    • Work closely with Regional Clinical Managers to help the FCAs maximize clinic productivity.
    • Establish and manage performance metrics for the Intake Team key responsibilities (i.e. phone support, CR data accuracy, and intake conversions)
    • Develop and maintain FCA and Intake SOPs and ensure compliance among the teams.
    • Manage high level facility issues such as regularly scheduled maintenance, large repairs, and annual inspections.
    • Assist the management team with space utilization in the clinics.
    • Periodically attend clinic huddles.
    • Make suggestions to improve the operational efficiency and effectiveness of the company
    • Perform other duties assigned from time to time.


    • Bachelor’s Degree and 5 years of experience in related field
    • Minimum of two years in a supervisory or management role is strongly preferred
    • Excellent oral, listening, communication skills as well as self-awareness
    • Proven history of providing client-centric care
    • Self-motivated with the willingness and accountability to exceed client expectations
    • Ability to work in a fast-paced environment with changing circumstances while maintaining a positive attitude
    • Excellent organization, planning, prioritization and time-management skills
    • Must be computer proficient, especially with Office 365
    • Ability to travel locally to NSPT clinics
      • Ability to stand and move for 30% of the day
      • Use of hearing, hands and eyes 100% of the workday
      • Ability to push, pull, lift and carry up to 30 pounds occasionally during the workday
      • Office environment – may be exposed to loud noises when children are present
      • Stamina and ability to work all assigned hours

    Shift Schedule

    Full time, 40 hours per week, Monday-Friday


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.